Customer FAQs
How do I know if these products will work for me?
All product ingredients are derived from plants in their most rawest form. As a result, the nutrient content is rich/high giving the skin immense hydration, protection, rejuvenation, strength, luminosity along with essential vitamins and minerals for a youthful complexion. Products have been designed for ALL skin types and when maintained, allows for natural skin enrichment. The carefully infused active Australian botanicals repair the skin whereby giving/maintaining youthful results more quickly. In regards to whether these products will work for you, keeping in mind that each person is different and can react in different ways, JVERA products are as raw and natural as they come, giving the skin little to no reaction when used. It is our mission to guide customers to delve into their own radiant skin confidence using the power of nature. This is mirrored into our products where they represent everything that we strive to achieve as Australian skin care brand. All products are 100% vegan, organic, non-toxic, paraben & chemical free and created with love for our earth and its resources for us to enjoy.
Does JVERA Australia test on animals?
JVERA is 100% vegan, ethical and cruelty free. Under no circumstances do we perform animal testing or even condone this outdated practice. We respect the environment and all that the Earth gives us and our products mirrors this.
If you have any other further questions, please Contact Us.
Do your products contain parabens?
JVERA do not use parabens, sulphates, phthalates, petrochemicals, synthetic colours or fragrances. All of our products are from naturally derived ingredients, Australian oils, fruits and extracts, aromatherapy oils and natural preservatives.
Where are the products manufactured?
JVERA products are Australian made in conjunction with our manufacturer in the Gold Coast, Australia. Working together allows us to ensure efficiency and allows the botanicals to be sourced from the Australian Outback, Queensland Rainforests and the Eastern Coastlines. Many of these sources are grown in their natural habitat and are wildly harvested and commercially cultivated without any use of harsh chemicals. This also ensures products are assembled and remain ethical, cruelty free, organic where possible and 100% vegan.
Am I able to use JVERA Botanicals if my skin gets irritated easily?
Yes, JVERA products aim to help this irritation and improve skin strength. We are 100% vegan, organic and contain no parabens, sulphates, phthalates, petrochemicals, synthetic colours or fragrances. Products contain no harsh ingredients to further irritate skin. If you are worried please consult your GP or commence a test patch on a small patch of your skin.
What is the Shelf Life of your Products?
JVERA products have a 36 month shelf life. Once product has been opened it is recommended to be used within 6 months to ensure optimal penetration benefits.
I am Pregnant!! Can I use JVERA Products?
Yes our products are completely safe for use. If you have concerns please consult your GP. Products contain all natural ingredients with no harsh chemicals that can harm you or your baby.
If I have Eczema or Rosacea, Can I use your Products?
JVERA products can be used on problematic skin however every individuals skin is different and reacts differently. Our products do not contain any harsh chemicals and our ingredients are natural. If you have concerns, please consult your GP or dermatologist.
How do I pay?
JVERA accepts AMEX, Mastercard, Visa, Paypal, GooglePay and ApplePay. If you are using a credit card, you will be asked for a billing address. If you have any other questions in regards to this, please Contact Us.
What if the item is out of stock?
We apologise if this is the case for your requested product however, if you follow our Instagram page, JVERA Australia, you can get updates through our feed when products will be available again. Or you can Contact Us to get an estimate of when the item will be back in stock.